Gambling Resources

To operate gaming machines in Victoria, clubs are required to hold gaming machine entitlements. Each entitlement authorises your club to operate one EGM.

Each EGM entitlement allows a venue operator to operate one EGM.

To operate EGMs, organisations must:

• hold a current venue operator’s licence
• hold EGM entitlements
• have access to an approved premises.

*Note: venue operators can hold EGM entitlements without an approved premises.

Venue operators must also:

• attach entitlements to approved premises to operate EGMs
• arrange EGM equipment to be linked to the monitoring system
• employ staff with valid Gaming Industry Employee licences
• follow all legal and regulatory requirements.

Further information regarding EGM entitlements can be accessed at Poker Machine Entitlements

Certain employees of Victorian gaming venues are required to hold a gaming industry employee licence if they:

• perform any task that requires access to the logic area* of a gaming machine at the venue
• possess, or issue to other persons holding a gaming industry employee's licence, keys that unlock the logic area of a gaming machine at the gaming venue
• perform any task that requires access to a prescribed restricted monitoring component at the gaming venue, i.e. access a Jackpot Interface Board or a Slot Machine Interface Board
• supervise any person carrying out any of the duties referred to above.

The Victorian Gambling and Casino Control Commission issues gaming industry employee licences and you can find more detailed information at Gaming Industry Employees

You can find details of gaming tax arrangements at  Tax arrangements from August 2022

Under current gaming industry arrangements, gaming venue operators are required to pay a supervision charge. This charge is to recover the costs of regulating the gaming industry in Victoria.

The VGCCC will send invoices to venues.

Since August 2012, Intralot Gaming Services (IGS) have been the sole monitoring service for all Victorian electronic gaming machines that operate outside Crown Casino. The system which ensures the integrity of gaming machine operations on an ongoing basis, is responsible for a number of functions including:

• Monitoring gaming machine transactions.
• Providing data and information on gaming machines to the Victorian Government for regulatory, taxation and research purposes.
• Facilitating linked jackpots.

IGS can be contacted via their Help Desk on 1300 764 495 or [email protected]

A venue operator must:

(i) ensure that the documents are stored in a safe and secure manner onsite; and

(ii) provide the Commission and any inspector appointed under the Act with unlimited and unqualified access to the documents at no cost to the Commission or inspector.

All documents (other than audit rolls) relating to the operations of the venue operator must be retained for a period of not less than 3 years after the completion of the transactions to which they relate. Audit rolls must be retained for 13 months.

 More stail can be found at “Gaming Records Exemptions Banking, accounting and auditing.” 

A venue operator must:

(i) ensure that the documents are stored in a safe and secure manner onsite; and

(ii) provide the Commission and any inspector appointed under the Act with unlimited and unqualified access to the documents at no cost to the Commission or inspector.

All documents (other than audit rolls) relating to the operations of the venue operator must be retained for a period of not less than 3 years after the completion of the transactions to which they relate. Audit rolls must be retained for 13 months.

 More can be found at “Gaming Records Exemptions Banking, accounting and auditing.” 

Community Benefit Statements (CBS) are the mandated framework for club and venue operators with gaming revenue to report expenditure on community benefits. Every club must demonstrate that it gave the equivalent of at least 8⅓ per cent of the venue’s gaming revenue to approved community purposes or activities.

Club venue operators are required to collect and record the information that is needed to complete the Community Benefit Statement and submit this audited report prior to September 30 each year.

More details can be found here.

Player disputes relating to game play must be resolved at your club. IGS is unable to assist as they do not capture any game play history, nor does it hold game information relating to game rules.

The VGCCC online manual contains procedures for  Player Disputes and clubs may access their own game play history through the audit menu of the EGM. Game rules are available on the artwork or sub menus of the game, and EGM manufacturers may be able to provide further information.

Ticket-In Ticket-Out (TITO) technology enables patrons to collect credits from a gaming machine via a barcoded ticket that can be exchanged for cash or used in another gaming machine to continue play.

It removes the need for players to handle coins when switching between gaming machines and reduces venue staff workload associated with frequently topping up or collecting coins from gaming machines.

It is not compulsory for venue operators to use TITO and venue operators can choose if, and how many machines they would like to operate TITO.

For further information concerning specifications, approvals and regulations relating to TITO please refer to the following page here