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Every club is different, and it is therefore crucial that club managers work together with your Insurance Broker to identify the unique risk profile of your club.
However, when putting a program together there are four policies that are non-negotiables, and every club should have. These are:
- Industrial Special Risk (ISR) protects the club’s assets against fire/storm/earthquake/theft/money etc. as well as protecting your future earnings under the business interruption section of this policy.
- Public & Products Liability protects the club against litigation for negligence causing bodily injury or property damage.
- Management Liability covers your club against financial losses (other than property damage and bodily injury) including coverage for directors and officers of the club, employment practices liability, statutory liability (breach of gaming license/ occupational health and safety), employment embezzlement, and tax audit.
- Voluntary Workers protects the club’s voluntary workers. As we all know the heartbeat of clubs are their volunteers which includes club boards, so therefore it is vital that clubs take the responsibility to protect their most valuable resource.
Whilst the above classes of protection are essential, other classes of insurance to consider might include:
- Cyber Liability protects clubs’ electronic equipment against cyber-attack, phishing and point-of-sale equipment disruptions. Importantly it has coverage that provides clubs with funds to notify/correct privacy breaches which is a legislative requirement.
- Motor Vehicle – if your club owns any registered vehicles including courtesy buses, they need to be separately insured.
- Machinery Breakdown protects the clubs’ machinery such as fridges, freezers including spoilage of food stored.
- Corporate Travel is important cover if your club board or senior officers travel, especially overseas.
Most insurance brokers are competent enough to put a program together to provide capable coverage to various industries, however it is important to recognise that one size does not fit all when placing insurance on behalf of policyholders.
Therefore, it is important for clubs to partner with an insurance broker that understands the industry and their specific requirements, including keeping in touch with legislation that effects the hospitality industry to provide the correct protection to clubs and their operatives.
Milton Gonzales
Pace Insurance Group*
*Pace are long term partners of Community Clubs Victoria
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In FY25, Victorian Keno players enjoyed almost 10 million wins worth more than $131.9 million.
For many club patrons across Victoria, FY25 was a year to remember – all thanks to a life-changing Keno win.
Victorian players had a standout year, tallying over 9.9 million Keno wins collectively worth than $131.9 million in prize money.
In FY25, Keno players across the eastern states of mainland Australia celebrated more than 76 million wins collectively worth more than $1.2 billion.
During this time, Keno crowned 20 millionaires and multi-millionaires who together took home more than $57.9 million. Two of these major jackpot winners were from Victoria.
Laverton woman thanks ‘manifestation magic’ for Keno win
A Laverton woman shared she was left thanking the universe after she scored a $60,000 Keno Classic 8 Spot prize at Club Laverton in the weeks leading up to last Christmas.
“It was a big surprise! Especially coming up to Christmas, it’s perfect!” she cheered.
“Do you want to hear something really funny? I just wrote in my diary the day before winning, ‘Thank you, universe, for my Keno 8 Spot win’. Then it really came true!
“I’m a firm believer in the law of attraction and manifestation, and I love affirmations!
“It was awesome seeing all eight numbers pop up on the screen.
“I’ve had a few wins in Keno over the years. It’s like the stars align for me when I play - it’s my thing!”
Club Laverton manager Gus Alimovski said the team happily shared in the excitement with their major Keno winner.
“What an incredible win for our patron! It’s always great hearing these winning stories, and now we have another one to share with our patrons,” he said.
“We’re thrilled for our customer, and we hope to see more Keno winners in our venue soon.”
All eyes on a winning FY26
Keno’s National Partner Manager Luke Harrison said he couldn’t wait to see which Victorian clubs welcomed the next big Keno winners.
“Last financial year, players at Victorian clubs celebrated some impressive victories,” he said.
“A key highlight has been the growing popularity of Keno’s Bonus and Replay features among club patrons. This trend reflects how venues are successfully connecting with their customers, sharing updates on jackpot increases, promotional offers, and game enhancements.
“When players opt into Keno Bonus, they unlock the chance to multiply their winnings by up to ten times, while the Replay option adds another layer of excitement.
“Many players are still unaware of these features, making it vital for staff to start conversations and educate them on the full range of Keno possibilities!”
Mr Harrison said the solid Keno performance at Victorian clubs last financial year laid a strong foundation for continued success in FY26.
“Clubs across Victoria are embracing fresh approaches to elevate the customer experience, and Keno’s rising popularity is playing a key role in that journey,” he said.
“There’s also a wide array of Keno resources available to clubs, from eye-catching point-of-sale materials to engaging promotions, all designed to keep the game front and centre.
“As the new financial year unfolds, Keno is looking forward to celebrating more big wins for Victorian club patrons, and more success stories for the clubs that host them.”
Contact your Business Development Manager to find out how Keno can best support your club in FY26.
Visit Keno Connect for more information on maximising Keno in your club - www.kenoconnect.com.au
