Publications
CCV endeavours to provide our Member Clubs with a rigorous training program and has partnered with psychologist and executive coach Andrew Carnegie to deliver important professional development opportunities. Our Continual Professional Development Series (CPD) sessions are ideal for club directors and senior management, while our Emerging Leaders series (ELPD) is geared toward younger mangers, 2ICs, departmental managers, or any employee looking to upskill. Read about upcoming sessions below:Challenging Conversations with Staff (CPD) – 2PM | Wednesday, 4th May | via ZoomBuilding accountability, addressing responsibilities, and establishing a formula for positive outcomesWords are more than a means of communication. They can shape our beliefs, behaviours, feelings and ultimately our actions. By clarifying the fundamentals of human communication and building our awareness of a broad spectrum of communication skills and preferences, we can think, communicate, and manage ourselves, and others, more effectively.
This webinar will focus on the importance of good communication and provide practical techniques for communicating more effectively with staff toward building greater responsibility, accountability, and more positive outcomes. The webinar will also provide a proven approach for dealing with those difficult and challenging conversations that we often want to avoid – and help participants be more deliberate and impactful, how they deliver their messages and how best to engage with others to achieve better performance outcomes.Conflict Resolution (ELPD) – 2PM | Wednesday, 25 May | via ZoomTechniques to resolve issues and the supervisor / facilitator roleWhen handled well, conflict can be an opportunity to deepen our understanding of issues, learn from others, and to develop positive and productive working relationships. When mishandled or left unattended conflict can fester and lead to relationship breakdown, poor morale and significant financial, human and workplace costs.
It is designed to provide some practical skills and techniques to engage more effectively with conflict in the workplace. The webinar will assist in identifying the early warning signs of unhealthy conflict, help build an understanding of different conflict styles, know an effective model and framework for resolving conflict in its early stages, and help build participant understanding, confidence and capability in constructively dealing with situations of workplace conflict. Motivating & Empowering Staff (CPD) – 2PM | Wednesday, 1st June | via ZoomHow to achieve a high performing team, looking at personality types, different styles and management techniquesHaving motivated and empowered staff matters and has become one of the most singular determining factors for defining individual and business/workplace performance and success. Not only do motivated employees perform at their best but are also at their best when it comes to their psychological, physical, and mental health and wellbeing.
This webinar session will explore the science and principles of motivation, as well as a range of practical strategies and approaches that can be applied to both maintain and enhance employee motivation. It will provide a mixture of relevant content and theory as well as the opportunity for group discussion to explore how the principles of motivation can be best applied across and the ever-shifting impacts of the post pandemic landscape.
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In FY25, Victorian Keno players enjoyed almost 10 million wins worth more than $131.9 million.
For many club patrons across Victoria, FY25 was a year to remember – all thanks to a life-changing Keno win.
Victorian players had a standout year, tallying over 9.9 million Keno wins collectively worth than $131.9 million in prize money.
In FY25, Keno players across the eastern states of mainland Australia celebrated more than 76 million wins collectively worth more than $1.2 billion.
During this time, Keno crowned 20 millionaires and multi-millionaires who together took home more than $57.9 million. Two of these major jackpot winners were from Victoria.
Laverton woman thanks ‘manifestation magic’ for Keno win
A Laverton woman shared she was left thanking the universe after she scored a $60,000 Keno Classic 8 Spot prize at Club Laverton in the weeks leading up to last Christmas.
“It was a big surprise! Especially coming up to Christmas, it’s perfect!” she cheered.
“Do you want to hear something really funny? I just wrote in my diary the day before winning, ‘Thank you, universe, for my Keno 8 Spot win’. Then it really came true!
“I’m a firm believer in the law of attraction and manifestation, and I love affirmations!
“It was awesome seeing all eight numbers pop up on the screen.
“I’ve had a few wins in Keno over the years. It’s like the stars align for me when I play - it’s my thing!”
Club Laverton manager Gus Alimovski said the team happily shared in the excitement with their major Keno winner.
“What an incredible win for our patron! It’s always great hearing these winning stories, and now we have another one to share with our patrons,” he said.
“We’re thrilled for our customer, and we hope to see more Keno winners in our venue soon.”
All eyes on a winning FY26
Keno’s National Partner Manager Luke Harrison said he couldn’t wait to see which Victorian clubs welcomed the next big Keno winners.
“Last financial year, players at Victorian clubs celebrated some impressive victories,” he said.
“A key highlight has been the growing popularity of Keno’s Bonus and Replay features among club patrons. This trend reflects how venues are successfully connecting with their customers, sharing updates on jackpot increases, promotional offers, and game enhancements.
“When players opt into Keno Bonus, they unlock the chance to multiply their winnings by up to ten times, while the Replay option adds another layer of excitement.
“Many players are still unaware of these features, making it vital for staff to start conversations and educate them on the full range of Keno possibilities!”
Mr Harrison said the solid Keno performance at Victorian clubs last financial year laid a strong foundation for continued success in FY26.
“Clubs across Victoria are embracing fresh approaches to elevate the customer experience, and Keno’s rising popularity is playing a key role in that journey,” he said.
“There’s also a wide array of Keno resources available to clubs, from eye-catching point-of-sale materials to engaging promotions, all designed to keep the game front and centre.
“As the new financial year unfolds, Keno is looking forward to celebrating more big wins for Victorian club patrons, and more success stories for the clubs that host them.”
Contact your Business Development Manager to find out how Keno can best support your club in FY26.
Visit Keno Connect for more information on maximising Keno in your club - www.kenoconnect.com.au
