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A critical incident at your club can be any situation that causes a person to experience unusually strong emotional reactions that have an ability to interfere with their ability to function normally. It can be a single event or a result of one or more longer term events.
In clubs, typical critical events might include;
- Threats, robberies, violent incidents or assaults
- Workplace bullying
- Accidents at the club
- Serious injury or illness of a staff, team, or community member
- Fire, flood or other natural disasters.
Such incidents can often be sudden and unexpected but can also have a significant impact on a club’s operation and staff morale. How individuals respond to such an event will differ and depends on their perception of the event and their ability to cope.
Clubs have a duty of care to look after the people they employ and to members and guests who frequent their premises. Establishing policies and procedures to respond to possible critical incidents is essential, rather than assuming that the responsible person on duty understands what to do, how to do it and when.
Initially clubs should undertake a risk evaluation and develop procedures applicable for each type of risk, which might cover;
- Who should take control, what action is required and which tasks can be delegated
- Making the scene of the incident safe for everyone
- Assessing casualties and administrating first aid
- Calling emergency services
- Escalation to key club people on and off-site
- Completion of an incident report
Knowing what to do when an event occurs is one of the important steps to mitigate severe psychological reactions. Clubs should consider assistance for staff involved in a critical incident. Help is available through several sources but CCV partner Trauma Centre of Australia, has already assisted many member clubs.
CCV Member Step by Step Guide To Initial Trauma Response
If you would like to see view previous articles, have a browse through the archive or use the search function
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In FY25, Victorian Keno players enjoyed almost 10 million wins worth more than $131.9 million.
For many club patrons across Victoria, FY25 was a year to remember – all thanks to a life-changing Keno win.
Victorian players had a standout year, tallying over 9.9 million Keno wins collectively worth than $131.9 million in prize money.
In FY25, Keno players across the eastern states of mainland Australia celebrated more than 76 million wins collectively worth more than $1.2 billion.
During this time, Keno crowned 20 millionaires and multi-millionaires who together took home more than $57.9 million. Two of these major jackpot winners were from Victoria.
Laverton woman thanks ‘manifestation magic’ for Keno win
A Laverton woman shared she was left thanking the universe after she scored a $60,000 Keno Classic 8 Spot prize at Club Laverton in the weeks leading up to last Christmas.
“It was a big surprise! Especially coming up to Christmas, it’s perfect!” she cheered.
“Do you want to hear something really funny? I just wrote in my diary the day before winning, ‘Thank you, universe, for my Keno 8 Spot win’. Then it really came true!
“I’m a firm believer in the law of attraction and manifestation, and I love affirmations!
“It was awesome seeing all eight numbers pop up on the screen.
“I’ve had a few wins in Keno over the years. It’s like the stars align for me when I play - it’s my thing!”
Club Laverton manager Gus Alimovski said the team happily shared in the excitement with their major Keno winner.
“What an incredible win for our patron! It’s always great hearing these winning stories, and now we have another one to share with our patrons,” he said.
“We’re thrilled for our customer, and we hope to see more Keno winners in our venue soon.”
All eyes on a winning FY26
Keno’s National Partner Manager Luke Harrison said he couldn’t wait to see which Victorian clubs welcomed the next big Keno winners.
“Last financial year, players at Victorian clubs celebrated some impressive victories,” he said.
“A key highlight has been the growing popularity of Keno’s Bonus and Replay features among club patrons. This trend reflects how venues are successfully connecting with their customers, sharing updates on jackpot increases, promotional offers, and game enhancements.
“When players opt into Keno Bonus, they unlock the chance to multiply their winnings by up to ten times, while the Replay option adds another layer of excitement.
“Many players are still unaware of these features, making it vital for staff to start conversations and educate them on the full range of Keno possibilities!”
Mr Harrison said the solid Keno performance at Victorian clubs last financial year laid a strong foundation for continued success in FY26.
“Clubs across Victoria are embracing fresh approaches to elevate the customer experience, and Keno’s rising popularity is playing a key role in that journey,” he said.
“There’s also a wide array of Keno resources available to clubs, from eye-catching point-of-sale materials to engaging promotions, all designed to keep the game front and centre.
“As the new financial year unfolds, Keno is looking forward to celebrating more big wins for Victorian club patrons, and more success stories for the clubs that host them.”
Contact your Business Development Manager to find out how Keno can best support your club in FY26.
Visit Keno Connect for more information on maximising Keno in your club - www.kenoconnect.com.au
