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The club sector has implemented a highly effective self-exclusion program, known as the EASE program, allowing individuals who recognise an issue with their gaming machine to ban themselves from specific venues voluntarily.
To ensure accessibility, the program offers various methods to sign up:
Upon signing up for the program, participants provide their consent and have their photo taken, which is securely stored in a private area of the venue. This photo is a discreet means for staff and management to identify individuals attempting to access the gaming area from which they have voluntarily excluded themselves.
It’s important to note that while participants are barred from gaming areas, they are still welcome to engage in other activities within the club – this is deliberate to avoid any potential stigmatism.
Feedback from program participants has been overwhelmingly positive, with many expressing the decision to self-exclude has empowered them to regain control over their behaviour. Only a few individuals attempt to breach the agreement by entering the gaming area.
Gambling support agencies have lauded this approach for combining counselling opportunities with the individual’s commitment to change. Club managers and supervisors have also found the program to be an efficient way to address the needs of their members while fostering open conversations. The process is not overly time-consuming and demonstrates a heightened level of patron care.
We thank the clubs participating in the Self-Exclusion Program 2 (SEP2) for their willingness to contribute and conduct interviews, showcasing their commitment to fostering a responsible gaming environment.
If your club is interested in learning more about the EASE program or participating, please get in touch with the Self-Exclusion Team at 8851 4949. It’s important to note that operating gaming machines is not a prerequisite for participation in this program.
We sincerely thank all the clubs supporting the Club Self-Exclusion Program SEP2 for their dedication to promoting responsible gaming practices and prioritising the well-being of their patrons.
ALEXANDRA HOUSE SPORTS CLUB
ALTONA SPORTS CLUB
AMSTEL GOLF CLUB
ANGLESEA GOLF CLUB
BACCHUS MARSH GOLF CLUBHOUSE
BAIRNSDALE BOWLS CLUB
BALLARAT BASKETBALL ASSOCIATION. (MINERDOME)
BALLARAT & DISTRICT TROTTING CLUB
BELL PARK SPORT & RECREATION CLUB.
BENALLA BOWLS CLUB
BENALLA GOLF CLUB
BENDIGO STADIUM
THE BENDIGO CLUB
THE BOROUGH CLUB.
THE BRUNSWICK CLUB
BOX HILL GOLF CLUB
BROADMEADOWS SPORTING CLUB
BUCKLEY’S ENTERTAINMENT CENTRE
CASA D’ABRUZZO CLUB
CENTRAL POINT MELBOURNE
CHIRNSIDE PARK COUNTRY CLUB
CITY MEMORIAL BOWLS CLUB
CLAYTON BOWLS CLUB
CLIFTON SPRINGS GOLF CLUB
CLOCKS AT FLINDERS STREET STATION (DOXA)
CLUB BARKLY
CLUB HOTEL WARRAGUL
CLUB ITALIA SPORTING CLUB
CLUB KILSYTH
CLUB RINGWOOD
CLUB SUNBURY
CORRYONG SPORTING COMPLEX
CRAIGIEBURN SPORTING CLUB
DANDENONG WORKERS SOCIAL CLUB
DAYLESFORD BOWLING CLUB
EASTWOOD GOLF CLUB
ECHUCA WORKERS AND SERVICES CLUB
FERNTREE GULLY BOWLING CLUB
FOSTER GOLF CLUB
GREYHOUNDS ENTERTAINMENT
HILL TOP GOLF AND COUNTRY CLUB
HOPPERS CROSSING CLUB
ITALIAN AUSTRALIAN SPORTING AND SOCIAL CLUB OF GIPPSLAND
ITALIAN SPORTS CLUB OF WERRIBEE
KANGAROO FLAT SPORTS CLUB
KARINGAL BOWLING CLUB
KERANG SPORTS AND ENTERTAINMENT VENUE
KILMORE TRACKSIDE
KOORINGAL GOLF CLUB
KYABRAM CLUB
LAKES ENTRANCE BOWLS CLUB
LAKESIDE CLUB
LALOR BOWLING CLUB
LARA SPORTING CLUB
MARYBOROUGH GOLF CLUB
MARYBOROUGH HIGHLAND SOCIETY
MERBEIN CITIZENS CLUB
MIDLANDS GOLF CLUB
MILDURA WORKINGMAN’S CLUB
MONBULK BOWLING CLUB
THE MOONEE PONDS CLUB
MOOROOPNA GOLF CLUB
MORDIALLOC SPORTING CLUB
MORWELL BOWLING CLUB
MORWELL CLUB
MULGRAVE COUNTRY CLUB
MYRTLEFORD SAVOY SPORTING CLUB
NOBLE PARK FOOTBALL SOCIAL CLUB
NORTH BALLARAT SPORTS CLUB
NUMURKAH GOLF & BOWLS CLUB
OCEAN GROVE BOWLING CLUB
PORT ARLINGTON GOLF CLUB
QUEENSCLIFF BOWLING TENNIS & CROQUET CLUB
RED CLIFFS CLUB
ROBINVALE GOLF CLUB
ROSEBUD COUNTRY CLUB
SEBASTOPOL BOWLING CLUB
SHELL CLUB
SHEPPARTON CLUB
SILKS CRANBOURNE
SPECTRUM ON CHAPEL
SPORTING LEGENDS
ST ALBANS SPORTING CLUB
ST ARNAUD SPORTING CLUB
SUNBURY SOCIAL CLUB (SUNBURY SPORTS & COMMUNITY CLUB)
SUNBURY UNITED SPORTING CLUB
SUNSHINE CITY CLUB
SWAN HILL CLUB
TOORADIN DISTRICT & SPORTS CLUB
THE TIGERS CLUBHOUSE
TRARALGON BOWLS CLUB
TRIOS SPORTS CLUB
VENETO CLUB
WANGARATTA CLUB
WARRAGUL COUNTRY CLUB
WARRNAMBOOL FOOTBALL CLUB SOCIAL CLUB
WERRIBEE RSL
WEST SIDE HORSHAM
WONTHAGGI CLUB
WONTHAGGI GOLF CLUB
WONTHAGGI WORKMEN’S CLUB
YARRAM COUNTRY CLUB
YARRAVILLE CLUB
YARRAVILLE – FOOTSCRAY BOWLING CLUB
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In FY25, Victorian Keno players enjoyed almost 10 million wins worth more than $131.9 million.
For many club patrons across Victoria, FY25 was a year to remember – all thanks to a life-changing Keno win.
Victorian players had a standout year, tallying over 9.9 million Keno wins collectively worth than $131.9 million in prize money.
In FY25, Keno players across the eastern states of mainland Australia celebrated more than 76 million wins collectively worth more than $1.2 billion.
During this time, Keno crowned 20 millionaires and multi-millionaires who together took home more than $57.9 million. Two of these major jackpot winners were from Victoria.
Laverton woman thanks ‘manifestation magic’ for Keno win
A Laverton woman shared she was left thanking the universe after she scored a $60,000 Keno Classic 8 Spot prize at Club Laverton in the weeks leading up to last Christmas.
“It was a big surprise! Especially coming up to Christmas, it’s perfect!” she cheered.
“Do you want to hear something really funny? I just wrote in my diary the day before winning, ‘Thank you, universe, for my Keno 8 Spot win’. Then it really came true!
“I’m a firm believer in the law of attraction and manifestation, and I love affirmations!
“It was awesome seeing all eight numbers pop up on the screen.
“I’ve had a few wins in Keno over the years. It’s like the stars align for me when I play - it’s my thing!”
Club Laverton manager Gus Alimovski said the team happily shared in the excitement with their major Keno winner.
“What an incredible win for our patron! It’s always great hearing these winning stories, and now we have another one to share with our patrons,” he said.
“We’re thrilled for our customer, and we hope to see more Keno winners in our venue soon.”
All eyes on a winning FY26
Keno’s National Partner Manager Luke Harrison said he couldn’t wait to see which Victorian clubs welcomed the next big Keno winners.
“Last financial year, players at Victorian clubs celebrated some impressive victories,” he said.
“A key highlight has been the growing popularity of Keno’s Bonus and Replay features among club patrons. This trend reflects how venues are successfully connecting with their customers, sharing updates on jackpot increases, promotional offers, and game enhancements.
“When players opt into Keno Bonus, they unlock the chance to multiply their winnings by up to ten times, while the Replay option adds another layer of excitement.
“Many players are still unaware of these features, making it vital for staff to start conversations and educate them on the full range of Keno possibilities!”
Mr Harrison said the solid Keno performance at Victorian clubs last financial year laid a strong foundation for continued success in FY26.
“Clubs across Victoria are embracing fresh approaches to elevate the customer experience, and Keno’s rising popularity is playing a key role in that journey,” he said.
“There’s also a wide array of Keno resources available to clubs, from eye-catching point-of-sale materials to engaging promotions, all designed to keep the game front and centre.
“As the new financial year unfolds, Keno is looking forward to celebrating more big wins for Victorian club patrons, and more success stories for the clubs that host them.”
Contact your Business Development Manager to find out how Keno can best support your club in FY26.
Visit Keno Connect for more information on maximising Keno in your club - www.kenoconnect.com.au
