Publications
At the Victorian Gambling and Casino Control Commission (VGCCC), one of our aims is to inform and educate venue operators, managers and staff about their obligations and our expectations. Our education team delivers on this aim by providing guidance and resources to all stakeholders – because when everyone knows the rules and our expectations, it’s easier to operate safely, fairly and with integrity.
Through our compliance work, data analytics, and relationships with strategic partners, we know that money laundering is a big risk in gaming venues in Victoria. We also know that since the COVID-19 pandemic, venues have been employing new staff, many of whom are inexperienced and unaware of the compliance requirements of their roles. This is where education comes in.
We’ve identified the risks that money laundering and an influx of new staff in gaming venues pose and are working on the following campaigns focusing on identifying and preventing money laundering and providing useful information for new staff at gaming venues.
Anti-money laundering
This campaign focuses on educating all venue staff about their anti-money laundering obligations. We’re alerting venue staff and patrons to what they need to look out for so they can minimise the risks of money laundering. As part of the campaign, we have created an anti-money laundering poster for venue operators to print out and display.
Information for new gaming venue staff
This campaign will remind staff that they play a key role in reducing potential gambling harm in a gaming venue. The campaign will inform gaming venue staff of their obligations, which includes recording incidents in the responsible gambling register, following their code of conduct and responsible service of gaming.
We’ll keep rolling out these campaigns in the next few months and provide venues with new educative resources, such as posters, checklists and videos. The new resources will be developed in consultation with our stakeholders to ensure what we produce is useful and relevant to the industry. They’ll be available on our website and in our Industry News, which comes out on the last Thursday of every month.
Available resources
You can also access information and resources about the following to help minimise gambling harm at your venue:
VGCCC
Get in touch – Call 1300 182 457 or email us on [email protected]If you would like to see view previous articles, have a browse through the archive or use the search function
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In FY25, Victorian Keno players enjoyed almost 10 million wins worth more than $131.9 million.
For many club patrons across Victoria, FY25 was a year to remember – all thanks to a life-changing Keno win.
Victorian players had a standout year, tallying over 9.9 million Keno wins collectively worth than $131.9 million in prize money.
In FY25, Keno players across the eastern states of mainland Australia celebrated more than 76 million wins collectively worth more than $1.2 billion.
During this time, Keno crowned 20 millionaires and multi-millionaires who together took home more than $57.9 million. Two of these major jackpot winners were from Victoria.
Laverton woman thanks ‘manifestation magic’ for Keno win
A Laverton woman shared she was left thanking the universe after she scored a $60,000 Keno Classic 8 Spot prize at Club Laverton in the weeks leading up to last Christmas.
“It was a big surprise! Especially coming up to Christmas, it’s perfect!” she cheered.
“Do you want to hear something really funny? I just wrote in my diary the day before winning, ‘Thank you, universe, for my Keno 8 Spot win’. Then it really came true!
“I’m a firm believer in the law of attraction and manifestation, and I love affirmations!
“It was awesome seeing all eight numbers pop up on the screen.
“I’ve had a few wins in Keno over the years. It’s like the stars align for me when I play - it’s my thing!”
Club Laverton manager Gus Alimovski said the team happily shared in the excitement with their major Keno winner.
“What an incredible win for our patron! It’s always great hearing these winning stories, and now we have another one to share with our patrons,” he said.
“We’re thrilled for our customer, and we hope to see more Keno winners in our venue soon.”
All eyes on a winning FY26
Keno’s National Partner Manager Luke Harrison said he couldn’t wait to see which Victorian clubs welcomed the next big Keno winners.
“Last financial year, players at Victorian clubs celebrated some impressive victories,” he said.
“A key highlight has been the growing popularity of Keno’s Bonus and Replay features among club patrons. This trend reflects how venues are successfully connecting with their customers, sharing updates on jackpot increases, promotional offers, and game enhancements.
“When players opt into Keno Bonus, they unlock the chance to multiply their winnings by up to ten times, while the Replay option adds another layer of excitement.
“Many players are still unaware of these features, making it vital for staff to start conversations and educate them on the full range of Keno possibilities!”
Mr Harrison said the solid Keno performance at Victorian clubs last financial year laid a strong foundation for continued success in FY26.
“Clubs across Victoria are embracing fresh approaches to elevate the customer experience, and Keno’s rising popularity is playing a key role in that journey,” he said.
“There’s also a wide array of Keno resources available to clubs, from eye-catching point-of-sale materials to engaging promotions, all designed to keep the game front and centre.
“As the new financial year unfolds, Keno is looking forward to celebrating more big wins for Victorian club patrons, and more success stories for the clubs that host them.”
Contact your Business Development Manager to find out how Keno can best support your club in FY26.
Visit Keno Connect for more information on maximising Keno in your club - www.kenoconnect.com.au
