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What do your Staff Think?
Conducted in March this year, the Hospo Future Forum Survey (undertaken by Thrive Hospitality and commissioned by the AHA), explores attitudes toward a career in hospitality and recommendations to help clubs meet the workforce challenges head on.
It’s been a tough few years in club land with uncertainty, staff shortages and a workforce that needs upskilling. The results below are invaluable to clubs when reassessing their strategic plans for hiring new employees and retaining current staff.
10% of respondents said they would leave the hospitality sector in the next 24 months; when asked what factors would make them stay, the responses were:
Despite the above, almost 75% of those intending to leave the industry within 24 months responded favourably to the desirability of a career in hotels and pubs. This shows us that retention of staff is something managers can have a direct impact on by offering training and development, and ensuring the workplace has a positive culture.
The 3 most important factors in a workplace were:
Again, we see a focus on training and career development. At CCV we regularly advocate for clubs to provide training to their staff – you can check out our resources here.
The 3 most positive things about working in hospitality were:
• Flexible hours (78%)
• Work-life balance (76%)
• Career opportunities (75%)
The 3 most negative things about working in hospitality were:
• Hours of work (80%)
• Limited career progression (73%)
• Outdated attitudes of management (71%)
From both the positive and negative results, it’s clear employees value the hours and flexibility they work. In this post-pandemic age, we have seen an increasing desire in employees to prioritise balance between working and home life.
The results from this survey ultimately highlight that:
1. Ongoing training and professional development is vital to the satisfaction and retention of staff
2. Negotiating with staff to work out hours that suit both of you and allow for better work-life balance will benefit current employees and help to attract new ones
3. The industry needs to reflect on some of its negative perceptions, like outdated management styles and toxic workplace cultures. These attitudes start from the top down.
Club Managers and Boards are encouraged to review these findings and consider what changes might see your club becoming an ‘employer of choice’ going forward.
If you would like to see view previous articles, have a browse through the archive or use the search function
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In FY25, Victorian Keno players enjoyed almost 10 million wins worth more than $131.9 million.
For many club patrons across Victoria, FY25 was a year to remember – all thanks to a life-changing Keno win.
Victorian players had a standout year, tallying over 9.9 million Keno wins collectively worth than $131.9 million in prize money.
In FY25, Keno players across the eastern states of mainland Australia celebrated more than 76 million wins collectively worth more than $1.2 billion.
During this time, Keno crowned 20 millionaires and multi-millionaires who together took home more than $57.9 million. Two of these major jackpot winners were from Victoria.
Laverton woman thanks ‘manifestation magic’ for Keno win
A Laverton woman shared she was left thanking the universe after she scored a $60,000 Keno Classic 8 Spot prize at Club Laverton in the weeks leading up to last Christmas.
“It was a big surprise! Especially coming up to Christmas, it’s perfect!” she cheered.
“Do you want to hear something really funny? I just wrote in my diary the day before winning, ‘Thank you, universe, for my Keno 8 Spot win’. Then it really came true!
“I’m a firm believer in the law of attraction and manifestation, and I love affirmations!
“It was awesome seeing all eight numbers pop up on the screen.
“I’ve had a few wins in Keno over the years. It’s like the stars align for me when I play - it’s my thing!”
Club Laverton manager Gus Alimovski said the team happily shared in the excitement with their major Keno winner.
“What an incredible win for our patron! It’s always great hearing these winning stories, and now we have another one to share with our patrons,” he said.
“We’re thrilled for our customer, and we hope to see more Keno winners in our venue soon.”
All eyes on a winning FY26
Keno’s National Partner Manager Luke Harrison said he couldn’t wait to see which Victorian clubs welcomed the next big Keno winners.
“Last financial year, players at Victorian clubs celebrated some impressive victories,” he said.
“A key highlight has been the growing popularity of Keno’s Bonus and Replay features among club patrons. This trend reflects how venues are successfully connecting with their customers, sharing updates on jackpot increases, promotional offers, and game enhancements.
“When players opt into Keno Bonus, they unlock the chance to multiply their winnings by up to ten times, while the Replay option adds another layer of excitement.
“Many players are still unaware of these features, making it vital for staff to start conversations and educate them on the full range of Keno possibilities!”
Mr Harrison said the solid Keno performance at Victorian clubs last financial year laid a strong foundation for continued success in FY26.
“Clubs across Victoria are embracing fresh approaches to elevate the customer experience, and Keno’s rising popularity is playing a key role in that journey,” he said.
“There’s also a wide array of Keno resources available to clubs, from eye-catching point-of-sale materials to engaging promotions, all designed to keep the game front and centre.
“As the new financial year unfolds, Keno is looking forward to celebrating more big wins for Victorian club patrons, and more success stories for the clubs that host them.”
Contact your Business Development Manager to find out how Keno can best support your club in FY26.
Visit Keno Connect for more information on maximising Keno in your club - www.kenoconnect.com.au
