Dealing with Difficult and Challenging Behaviour

This webinar will assist in building participant awareness, skills, and confidence in their capability to manage situations in dealing with people who are distressed, angry, abusive, and emotional. The webinar will explore the guiding principles, approaches, and strategies to not only effectively manage such difficult and challenging interactions but to know how to respond appropriately with a level of empathy, support, and assistance. Importantly the webinar will also explore the benefits and practical applications of self-management skills in supporting a more effective and objective approach to achieving better outcomes.